
C lient or C onsumer ? A bench comprising of Justices Bela M Trivedi and Pankaj Mittal said the legal profession is Sui generis (unique) where the nature of work is specialized and cannot be compared with other professions on the question of whether the lawyers be sued under Consumer Protection Act. It was held that the success of ‘Professionals’ often depends on factors outside their control and client cannot take legal action against their lawyers by claiming that they did not provide proper ‘Service’ as per The Consumer Protection Act 1986, (CPA). The Supreme Court decision in Indian Medical Association v/s V.P Shantha, 1995, stated that the services by the medical practitioners would fall under CPA. The National Consumer Disputes Redressal ’s (NCDRC) decision in this was held that the Lawyers’ Services fall under the definition provided for the term U/S 2 (O), of The Consumer Protection Act, 1986 (CPA). If ther...