Why a Bottle Costs Rs. 100 in Restaurants – The Real Reason
Why a Bottle Costs Rs. 100 in Restaurants – The Real Reason The National Restaurant Association of India (NRAI) and the Federation of Hotels and Restaurant Association of India (FHRAI) in a legal battle over restaurant service charges in India came up when the Central Consumer Protection Authority (CCPA) Guidelines 2022 were issued to prevent hotels and restaurants from automatically adding a service charge. These guidelines were meant to protect the consumer from what may be considered unfair trade practices . The ongoing legal proceedings, including a recent hearing at the Delhi High Court restaurant service charge case , highlighted a fundamental conflict between: A consumer’s right to transparent pricing , and A business’s right to set its own charges for the dining experience. The Court’s critical stance on what it calls “Double Charging” – once through inflated prices and again through service charge – underscores the complexity of t...